FamiZelo Support
Last updated: August 26, 2026
Find help signing in, organizing your family circle, protecting your data, or resolving an issue in the app.
Contact support
For product questions or technical issues, email suporte@famizelo.com.br.
Include your device model, operating-system version, and what happened. Never email a password, temporary code, identity document, banking information, or sensitive health information.
Privacy and deletion
To exercise your data rights, email suporte@famizelo.com.br. You can also read our Privacy Policy and the public account-deletion instructions.
Common issues
I cannot sign in
On iPhone or iPad, try Continue with Apple. If you prefer WhatsApp sign-in, confirm that the number includes the country code, wait a few minutes, and request a new code. Use the same credential associated with your invitation.
The app appears out of date
Close and reopen it. In a browser, reload the page. Family data is never stored in the offline cache.
Alerts do not appear
Open the bell in FamiZelo to review in-app alerts. On iPhone, medication reminders also require notification permission in system settings. Other background alerts are shown only when that channel is explicitly available in the app.
I lost access to my family circle
Ask a circle administrator to verify your invitation. Support never adds members without identity verification and authorization.
I received a suspicious message
Do not send money or share codes. Use the in-app checker and verify the request through another channel you already use with that person.
Emergencies
FamiZelo is not an emergency service or medical device. If there is immediate risk, contact the emergency service in your region. In Brazil, call 192 for SAMU or 190 for the Military Police, as appropriate.
Service provider
Costa Nova Associados em Assessoria Empresarial LTDA · CNPJ 61.988.928/0001-10 · Brazil.